Roadrunmer Auto Vehicle Transport How to Write Reviews
Compare RoadRunner Car Transport to the car shippers on our list of best car shipping companies.
Overall Stance
Jump to the RoadRunner Auto review section that yous're looking for:
- Services Available
- Pros and Cons
- Cost/Affordability
- Customer Reviews and Feedback
- Should You lot Consider RoadRunner?
RoadRunner Auto Transport: Transport Services Bachelor:
AM Freight Operations Inc. (DBA RoadRunner Motorcar Transport) is an auto transport banker based in Bethpage, New York, that boasts of having more than thirty years of industry experience.
For Individuals:
- Open Carrier: The most economical and pop manner that vehicles are shipped is in open carriers that are equipped to ship between 2 to x at a time. Although non a requirement, individuals are encouraged to schedule a pickup at least two weeks in advance. Expedited service is available for an additional cost for those needing fast transport.
- Enclosed Carrier: For an additional cost, high-priced or specialty vehicles can be shipped in an enclosed carrier to protect them from the elements.
- Cross State: RoadRunner is now offering nationwide door-to-door ship of vehicles. Requests may exist made for tiptop load service where the vehicle is loaded in the upper section of the trailer to avoid leaks or debris falling from higher up.
- Seasonal Relocation: People relocating can take their vehicle shipped safely to any location nationwide. This may be a more cost-effective selection compared to renting a vehicle upon inflow at a destination.
- Military Members or College Students: RoadRunner is a veteran-endemic visitor that will handle transports for military members and manages out-of-state sales or purchases. Higher students appreciate having admission to fast vehicle aircraft services. Both of these groups of customers are encouraged to ask their representatives nigh eligibility for discounted rates.
For Businesses:
- Dealer and Auction: New and used automobile dealers may have vehicles transported from auctions, to customers, or with other dealers. The dealer is assigned a key Shipping Coordinator and may remain organized past using the Centralized Dealer Dashboard.
- Corporate Relocation: RoadRunner will effectively facilitate corporate vehicle transports nationwide including for those with multiple sites that will benefit from their logistical expertise.
- Managing a Fleet: Volume vehicle aircraft services are available for commercial customers nationwide, with a designated Shipping Coordinator who serves are a central point of contact and account manager.
Specialty Services:
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- Oversized:</b. They have the equipment and experience to safely transport oversized items including heavy equipment, boats, campers, vehicles with low basis clearance, and more.
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Motorcycle:
- They are transported with an enclosed container afterward being strapped to a pallet.
- Alaska, Hawaii, and Puerto Rico: Vehicles destined for Alaska, Hawaii, or Puerto Rico are loaded aboard a vessel that sails weekly. These transports can all exist easily tracked online.
RoadRunner Motorcar Transport: Pros and Cons Summary:
The Good: They Offer Competitive Prices
Several customers that had shopped around mentioned that RoadRunner offered attractive pricing compared to the competition.
The Bad: Poor Customer Support and Communications
In looking at client feedback, they often fail to have vehicles picked up within the window they provide. One time customers become uncertain of the status of their pickup or commitment, the representatives tend to "contrivance" and fail to promptly return calls.
Pros:
- Service is available to all 50 U.S. states and Puerto Rico
- Customer service agents are available (EST) Monday through Friday from 9am to 10pm and Saturday from 10am to 5pm. (closed Sunday)
- They are offering upwards to a $1,500 scholarship for students. Those seeking to qualify must submit a ane,200-give-and-take essay on a topic including college or military automobile shipping, types of car ship, or preparing a car for transport.
- They have a very elementary website tool for tracking shipments (see epitome)
Cons:
- Salespeople tend to initially confirm a pickup date and time with the client, although the contract terms (agreement) bespeak that the "window" for arrival is 48 hours.
- Customer's personal items placed within a transport vehicle may not exceed 100 pounds.
- The pickup window, or timeframe for vehicle pickup, is ofttimes iii to 4 days
Toll, Discounts, and Affordability
Pricing Considerations (Factors)
Some of the factors that influence the cost of send include distance (mileage), type of vehicle, and whether upgrades such as enclosed aircraft or peak-load service are included.
| Origin | Destination | Type of Vehicle | Estimated Price | Improver Options |
|---|---|---|---|---|
| San Francisco, CA | Denver, CO | Mid-Sized Sedan | $945 | Top Load: $99; Enclosed: $520 |
| Denver, CO | Phoenix, AZ | Mid-Sized Sedan | $685 | Top Load: $99; Enclosed: $377 |
| Denver, CO | Phoenix, AZ | Full-Sized SUV | $695 | Acme Load: $99; Enclosed: $382 |
| Phoenix, AZ | Chicago, IL | Mid-Sized Sedan | $995 | Superlative Load: $99; Enclosed: $547 |
| Chicago, IL | Atlanta, GA | Mid-Sized Sedan | $695 | Acme Load: $99; Enclosed: $382 |
| Atlanta, GA | Miami, FL | Mid-Sized Sedan | $595 | Top Load: $99; Enclosed: $327 |
Accepted Forms of Payment
Payments are accepted from a credit menu, checking transfer, and certified check. Payments made directly to the driver must be made in cash, certified check, or postal coin order. Some customers volition pay the initial deposit at the time of booking with a credit menu and pay the residual to the driver direct upon arrival using acceptable forms of payment.
Insurance Coverage
Basic liability coverage applies to all vehicles while in transit. Comprehensive coverage options are available by speaking with an agent. RoadRunner doesn't provide much detail regarding coverage.
Customer Reviews & Feedback
They accept more than than 2,800 posts on Google with an overall rating of 4 out of 5 stars. Many client complaints involved delays in pickup dates, precipitous price increases, failing to return calls, and others. The salespeople operate in a way that is very likely to issue in a poor result because they repeatedly "over-promise" and "under-deliver."
The visitor's Yelp page reflects very poorly with more 500 reviews and an overall rating of only ane.5 stars out of five. About of the negative posts are similar and advise that the salespeople aggressively pursue getting a signed agreement. In one case that is complete, the bodily carrier with responsibility for the transport volition often take days (or weeks) to really arrive to pick upward the vehicle.
In the meanwhile, customers will mostly attempt to contact RoadRunner for an update on inflow fourth dimension and discover their representative to be unresponsive or evasive. Why? After the order is secured, RoadRunner (the broker) has no control over the bodily inflow time; therefore, the representative doesn't want to admit this fact. This regularly causes the customer to go angry.
Should You lot Consider RoadRunner Motorcar Transport for Shipping a Auto?
No. RoadRunner Machine Transport has a skilful website and friendly sales staff–but that is the extent of it. This is merely an inherent reality for all brokers operating in the car transport industry. It's not that RoadRunner is any worse than their competitors; unfortunately, they are about standard for the manufacture—with plenty of dissatisfied customers.
We would suggest going with one of the tiptop machine shippers instead.
Source: https://www.movebuddha.com/blog/roadrunner-auto-review/